FAQ
Orders & Shopping
You can easily place an order by browsing our products, selecting your desired item, adding it to the cart, and proceeding to checkout. Fill in your shipping details and choose your preferred payment method to complete the order.
You can search for products using the search bar or browse through categories such as Hospital Care Health Care, Ortho Care, and Wound Care.
Yes, you can place an order as a guest. However, creating an account helps you track orders and manage your purchases easily.
Shipping & Delivery
Yes, Medigen India offers delivery across PAN India through our logistics partner.
Delivery typically takes 3 to 6 working days, depending on your location and serviceability.
📌 Delivery timelines in medical eCommerce usually vary based on location and logistics partners (romsons.in)
Once your order is shipped, you will receive tracking details via SMS/email. You can track your order using the provided link.
Payment
We accept:
• Cash on Delivery (COD)
• Credit/Debit Cards
• Net Banking
• UPI & Wallets
Cash on Delivery depends on courier service availability in your location. Some areas may not support COD.
Returns, Refunds & Replacement
Returns are accepted within 5 days of delivery, only if:
• Product is unused
• In original packaging
• Eligible for return
For hygiene and safety reasons, the following are non-returnable:
• ETO Sterile Products
• Disposable medical items
• Masks, gloves, PPE kits
📌 Hygiene products are generally restricted from returns unless defective (romsons.in)
No, used or opened products are not eligible for return.
In case of:
• Damaged product
• Wrong item delivered
• Manufacturing defect
Please contact us within 48 hours with photo/video proof. We will arrange replacement or refund after verification.)
Refunds are processed within 5–7 working days after approval and may take additional time
depending on your bank.depending on your bank.
Cancellation
Yes, you can cancel your order before dispatch. Once the order is shipped, cancellation is not possible.
Delivery Issues
Do not accept the delivery if the package is tampered or damaged. Contact us immediately for assistance.
Courier partners usually attempt delivery multiple times. If missed, the order may be returned. You can contact us for re-delivery support.
Invoice & Product Information
Yes, an invoice will be sent to your email and a physical copy will be included with your order.
Yes, all Medigen products are quality-checked and comply with ISO and CE standards. Imported
diagnostic products are certified by CE and USFDA.
Support
For any queries or support:
📞 Phone: +91 9429488976
📧 Email: support@medigenindia.com
Our team is available to assist you with orders, products, and services.
